Support
Help with licensing, activation, and the Slipstream DRC desktop app.
Frequently asked questions
A perpetual Slipstream DRC license for Windows: activate on up to three machines you control, receive free app updates, and process media locally. The free download installs the app; the license unlocks processing after you paste your key in Settings.
Yes. The current product targets Windows PCs. macOS and Linux are not supported.
Slipstream DRC is a digital license delivered by email after checkout, so sales are generally final once the key is delivered. If you were charged in error, never received a key, or need activation help, email support@slipstreamdrc.com — we handle those case by case. See the full refund policy on this site.
Yes. Use the Library tab to add a local or network folder, scan for movies and TV episodes, select titles (with optional per-row presets), and bulk-enqueue them to the queue. You can still drop individual files into the Queue tab.
On first launch, Slipstream opens a short walkthrough you can skip anytime. Replay it later from Settings → Show walkthrough. After updates, a short What's New summary appears once — dismiss it anytime. For deeper reading, see the guides on this site.
Each purchase includes a license for up to three (3) Windows machines you control at the same time. Deactivate a device in the app Settings before activating on another machine if you reach the limit.
After purchase, check your email for a license key (format SSDRC-XXXX-XXXX-XXXX-XXXX). Open Slipstream DRC, go to Settings, paste the key, and click Activate. The app contacts our license API with your key and a device identifier derived from Windows MachineGuid, then stores a signed license file locally.
Yes, for up to thirty (30) days after activation or your last online refresh. After that, the app needs a brief online check to refresh the license. Media processing itself always happens locally on your machine.
Licenses bind to a Windows MachineGuid-derived device ID. VM clones or disk images copied to another machine may count as a separate device. Deactivate on the old machine before activating on a new one.
Use the license recovery form below with the email address from checkout. For privacy we always show the same success message whether or not that email has a purchase on file.
Nowhere. Slipstream DRC processes files entirely on your device using bundled FFmpeg and ffprobe sidecars. No telemetry, analytics, or media uploads from the desktop app.
How licensing works
- 1. Purchase at checkout — we email your SSDRC license key
- 2. Install Slipstream DRC from the download page
- 3. Open Settings → paste key → Activate (online once)
- 4. App stores a signed license file; works offline for 30 days between refreshes
Contact
Nanometer Advisors, LLC publishes Slipstream DRC from the United States. For licensing, activation, refunds, or general product questions, email support@slipstreamdrc.com.
License recovery
Enter the email used at checkout. For privacy we always show the same success message.